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Frequently asked questions.

FAQ

There are many companies but why choose us

What types of vehicles do you offer for transfers and shuttles in Miami, Broward, and Palm Beach?

We offer a diverse fleet of vehicles, including sedans, SUVs, vans, minibusses, and motor coaches, ensuring we can accommodate groups of any size.

How far in advance should I book my transfer or shuttle service?

We recommend booking as far in advance as possible to secure your preferred vehicle and ensure availability, especially during peak travel times.

Can I book a one-way transfer or do you offer round-trip services as well?

We provide both one-way and round-trip transfer options to meet your specific travel needs and preferences.

Are your drivers licensed and experienced?

Yes, all our drivers are fully licensed, experienced professionals who undergo rigorous training and background checks to ensure your safety and comfort.

Do you offer private transfers or shared shuttle services?

We offer both private transfers for exclusive use and shared shuttle services for a more economical option, depending on your preferences.

What safety measures do you have in place in light of COVID-19?

We have implemented enhanced cleaning protocols, require masks for passengers and drivers, and adhere to social distancing guidelines to prioritize the health and safety of everyone on board.

Can I make changes to my reservation after booking?

Yes, we understand plans can change, so we offer flexibility for modifications to your reservation, subject to availability and any applicable fees.

Do you provide child car seats or booster seats for young passengers?

Yes, we offer child car seats and booster seats upon request to ensure the safety of our youngest passengers during their journey.

What happens if my flight is delayed or canceled?

Our team monitors flight schedules in real-time, allowing us to adjust pickup times accordingly and ensure a smooth transfer experience, even in the event of delays or cancellations.

How do I contact customer support if I have any questions or issues?

You can reach our customer support team via phone, email, or online chat 24/7 for assistance with any inquiries or concerns you may have before, during, or after your transfer or shuttle service.

How much luggage can I bring on board?

Our vehicles have ample storage space for luggage, and we typically allow one standard-sized suitcase and one carry-on bag per passenger. Additional luggage may incur extra fees or require a larger vehicle.

Are your transfer and shuttle services available 24/7?

Yes, we operate around the clock to accommodate early morning, late-night, and even last-minute transfers, ensuring you can reach your destination whenever you need to.

Do you offer discounts for group bookings or frequent travelers?

Yes, we offer discounts for group bookings and loyalty programs for frequent travelers, providing cost-effective solutions for regular transportation needs.

Can I request a specific driver or vehicle for my transfer?

While we cannot guarantee specific drivers, we strive to accommodate requests for particular vehicles or amenities whenever possible, ensuring a personalized experience for our passengers.

Do you provide transfers to cruise terminals and theme parks in addition to airports and hotels?

Absolutely, we offer transfers to cruise terminals, theme parks, attractions, and any other destination within our service area to enhance your travel experience.

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